Where’s My Order?
Never Ask Again — See Everything in Your Account Portal
Your team shouldn’t have to call suppliers to track orders. You schedule client tests around promised delivery dates and plan production runs around supply arrivals. You need to know where your orders are — right now, not after three phone calls and two emails.
The old way: Call supplier → Wait on hold → Ask for update → Get vague answer → Call back tomorrow
The Ocon way: Log in → See everything → Get back to work
Everything You Need at Your Fingertips
Log in to your Ocon account for instant access to real-time tracking, full order history, invoices, favourites, and more. No calls. No waiting.
📦 Real-Time Order Tracking
What you see:
- All current orders in one view
- Status (Confirmed → Processing → Dispatched → Delivered)
- Expected delivery dates
- Proof of delivery when complete
Benefit: Know exactly where every order is, 24/7.
Order #12345 — Dispatched HPLC Acetonitrile, 4L × 4 Status: Out for Delivery Expected: Today by 17:00 Track: [View Live Tracking]
📋 Complete Order History
What you see:
- Every order you’ve placed
- Dates, products, quantities, prices
- Search and filter by date/product/order #
⏳ Outstanding Orders Dashboard
What you see:
- All pending orders with ETAs
- Delay flags and action prompts
- Quick reorder buttons
Benefit: Plan confidently around confirmed dates.
📄 Instant Invoice Access
What you see:
- All invoices in one place
- Instant PDF downloads
- Search, outstanding balance, CSV export
⭐ Favourites & Quick Reorder
What you see:
- Saved frequent items
- One-click reordering
- Pricing history & live stock
🧰 Extra Tools
- Spending analytics (breakdowns, trends)
- Certificates & docs (CoA, SDS, batch)
- Smart notifications (dispatch, delivery, delays)
- Account management (addresses, users, approvals)
The Real Cost
Without a portal: 5–10 hours/week wasted chasing updates.
- Rescheduled client appointments
- Missed deadlines & frustration
- Firefighting over focused work
With the Ocon portal: Zero chasing · 24/7 visibility · Instant docs · One-click reorders.
How It Works
- Step 1: Register your account (verify email, set password)
- Step 2: Link your company (history appears, add users)
- Step 3: Log in on desktop/mobile — ready to go
Setup: ~5 minutes · Time saved/week: 5–10 hours
Mobile Access
- Check status anywhere
- Download invoices on the go
- Quick reorder from your phone
- Push delivery alerts
- Works on any mobile browser, iOS/Android, tablets
Security & Privacy
- SSL encryption · Strong passwords · Optional 2FA
- Role-based access · Audit logs · GDPR compliant
- Your data is private and never shared
Ready to stop chasing orders?
You’ll get real-time tracking, complete history, instant invoices, one-click reorders, a delivery calendar, and 24/7 access.
Takes ~5 minutes. Existing customers get instant history.
Support
Frequently Asked Questions
Is there a cost? No, it’s free for all Ocon customers.
Multiple users? Yes, add as many as you need with permissions.
Order history window? Last 3 years auto-loaded (older on request).
Exports? Invoices, order history, and spend to CSV/Excel.
Forgot password? Use “Forgot Password” to get a reset link.
Mobile? Fully responsive on phone, tablet, desktop.
Security? SSL, strong passwords, 2FA option, audits, GDPR.
See stock before ordering? Yes, live stock levels shown.
Email notifications? Yes — configurable in settings.
Order problem? Message your AM in-portal or call +353 21 4318555.