One Person. Your Success. Their Priority.
Tired of explaining your needs to a different person every time? Call centres, tickets, automated replies—none of it helps when you just need someone who knows your lab and gets things done.
- ❌ Rotating call-centre staff
- ❌ Ticket systems with no ownership
- ❌ Automated responses that don’t solve
- ❌ Repeating the same story every call
- ❌ No accountability when things go wrong
Your Dedicated Account Manager: One Person Who Owns Your Success
Partner with Ocon and you get a single point of contact who acts like part of your team—responding in hours, not days, and proactively looking out for your lab.
- Knows your lab, products, preferences, and goals
- Responds fast (4-hour standard, 1-hour urgent)
- Spots issues before they impact you
The Power of One Point of Contact
They know your business
- Testing schedules, peak periods, compliance
- Top 50 SKUs, usage patterns, alternatives
- Who orders/approves, delivery & invoicing prefs
- Past issues, savings found, long-term goals
Direct access, every time
- 📞 Direct phone (no switchboard)
- 📧 Direct email (no generic inbox)
- 💬 Portal messaging + mobile for urgent issues
- ⏱️ SLA: 4h standard • 1h urgent • Immediate critical
Proactive > Reactive
- 📊 Usage monitoring & standing-order advice
- ⚠️ Early supply-chain alerts & alternatives
- 💰 Quarterly savings reviews & consolidation
- 📅 Planning support for peaks & budgets
What You’ll Experience
1) Lightning-fast responses
Same-day quotes, quick product & pricing answers, expedited help on urgent issues.
2) Better solutions
Smarter alternatives, process improvements, and technical guidance that fit your context.
3) Real savings
€12,000+ average annual savings via consolidation, volume, alternatives, and fewer emergencies.
4) Time back
Save 6+ hours/week—no supplier chasing, no repeated explanations, no firefighting.
5) Peace of mind
Someone is watching your supply chain, warning you early, and owning outcomes.
What Your Account Manager Does
Daily
- Process orders & confirm stock
- Track shipments & resolve issues
- Answer product/technical queries
- Deliver same-day quotes
Weekly
- Review usage & upcoming needs
- Coordinate deliveries & suppliers
- Check in & gather feedback
Quarterly
- Business review & KPI report
- Identify savings & improvements
- Plan budgets, volumes, roadmap
Experienced people, real ownership. Our account managers average 10+ years of industry experience, with ongoing training in products, compliance, and supply-chain best practice.
Getting Started
- Assignment & Introduction (≤24h): You’re matched to a manager; intro call booked; direct contacts shared.
- Account Setup (Week 1–2): History review, top SKUs, usage, approvals, delivery & invoicing prefs profiled.
- Quick Wins (Week 2–4): Faster quotes, proactive comms, delivery optimisation, early savings.
- Ongoing Partnership: Daily support, weekly monitoring, quarterly reviews, continuous improvement.
Dedicated AM vs. Call Centre
| Feature | Ocon Dedicated AM | Typical Call Centre |
|---|---|---|
| Same person every time | ✅ Yes | ❌ No |
| Knows your business | ✅ Deep knowledge | ❌ Reads notes |
| Direct contact | ✅ Phone/email/chat | ❌ Switchboard |
| Response time | ✅ ~2.5h avg | ❌ 2–3 days |
| Proactive outreach | ✅ Weekly monitoring | ❌ Reactive |
| Savings focus | ✅ Quarterly reviews | ❌ Not owned |
| Decision authority | ✅ Has autonomy | ❌ Must escalate |
| Accountability | ✅ One owner | ❌ No ownership |
FAQs
- How assigned? By industry & needs; we match sector expertise.
- Direct contact? Yes—phone, email, portal, and mobile for urgent.
- If unavailable? A briefed backup covers; portal is 24/7.
- How often? You choose—plus proactive check-ins and 4h SLA.
- Extra cost? No—included for all Ocon customers.
- Quarterly reviews? 30–60 min to analyse spend, savings, and plan.
- Technical help? AMs are technical; specialists looped in as needed.
Experience Dedicated Account Management
One person who knows your lab, responds fast, and actively drives results.